FAQs

Frequently Asked Questions

Can’t find an answer? Please visit our Help Center to request a specific answer to your question.

Yes, sign up is free! The only time you’ll be charged is when...

Service Seekers: You pay for a service
Service Providers: You withdraw payment from your EezyBee account 
Service Seekers: Credit and Debit cards are the only payment methods used on EezyBee.

Service Providers: A verified ACH Bank Account is the only payment method used on EezyBee.
Service seekers only pay for services completed by their service provider(s). A 10% processing fee will be charged when sending payment.

Service providers will be charged a 10% processing fee each time they withdraw money from their EezyBee account. It’s that simple.
Your location (or address) is never disclosed to anyone. 

When you create a new service post/offer, you will be prompted to specify the location of the service. You may choose to share your location with your service provider(s), however that is entirely up to you.

We are advocates for safety, security, and comfort when it comes to your needs. That’s why we’ve taken the necessary precautions to ensure your privacy.
Your method of sending or receiving payment is used as a form of verification on EezyBee.
We protect all transactions using secure sockets layer (SSL) software. Every transaction you make is encrypted on EezyBee.
Our Support Team is committed toward creating a productive and successful experience for you on EezyBee. You can reach the EezyBee support team via the following link:

https://www.eezybee.com/EezyBee/contact
Once you’re signed into your account, you can post a wanted service from the Homepage (Dashboard) or My Posts section.

1. Click the Post Wanted Service button 
2. Fill out the service form
3. Click the Post Wanted Service button at the bottom of the form

Your wanted service will now be broadcasted to the public.
First, find an offered service post of interest. You can view these posts in…

• Your Dashboard (under the Suggested Services section)
• The Search section
• The Browse section (after selecting a category)

To invite the service provider to work for you, select the Request Service button. Then confirm your request. Your potential service provider will receive a notification in regards to your request.
You can review all offers in the My Posts section. Click the Offers tab to review all offers sent by potential service providers.
You can message or email a service provider by…

1. Visiting their profile page. The message and email options are below their profile picture.
2. Select the more options (...) button on a service. Then, select the message or email option.
Congratulations on your new hire!

Once you hire someone to work on a particular service, that service will then be moved to the Hired section.

Each service will progress through 3 stages in the hired section:
Stage 1: Scheduling
Stage 2: Ongoing
Stage 3: Complete

Scheduling
You and your service provider will mutually agree upon a schedule that works for both of you.

Ongoing
Once the service is scheduled, it will be moved to the ongoing section. All of your ongoing services will be displayed here.

Complete
After your service provider completes the service, it will be moved to the complete section. The service will remain here until it is paid for (remember, payment is automatically deducted from your default payment method every Sunday).
You can rate your service provider after you’ve paid for their service. 

To rate your service provider, perform the following steps:
1. Go to the Payment History page
2. Select a service provider you’d like to rate and review
3. Click the Rate & Review button
4. Click the Submit button
You can view all of your canceled services by selecting the My Account button in the main menu (top-right corner of your screen).

Once your account menu is open, select the Canceled Services option.
When your service provider completes a service it will automatically be moved to the pending payments section (you can also view this service in the Hired section under the Complete tab).
Your default payment method will automatically be charged every Sunday for all services completed that week. 

To edit your default payment method (and other payment information), visit the Manage Payments section.
Your default payment method will automatically be charged every Sunday for all services completed that week.
Your service provider(s) will receive payment every Sunday for the services they completed that week.
To send additional payments of this nature, you’ll need to have already paid your service provider for their completed service.

Once you’ve paid for the completed service, perform the following steps:

1. Go to the Manage Payments page
2. Select the Payment History tab
3. Select a service completed by the service provider of your choice
4. In the service details pop-up, select the Send Custom Payment button
5. Select a payment type (bonus, reimbursement, or miscellaneous)
6. Enter the amount you’d like to send
7. Write any additional notes (optional)
8. Select the Send Custom Payment button

You can review your sent custom payments in the Payment History section.
Yes, your service providers are capable of sending you refunds (partial or full).
You can dispute a service from the moment your service provider completes a service to the following Wednesday. 

Remember, payment is automatically charged every Sunday (which means you have up to 3 days to dispute a service after you’ve already sent payment).
You can file a dispute claim in the Hired section (Complete tab) or the Manage Payments section (Pending Payments tab).

To dispute the charges for a completed service, perform the following steps:
1. Select the service you would like to dispute
2. In the service details pop-up, select the dispute button
3. Fill out the dispute form
4. Submit the dispute

Once you have submitted your dispute claim, your service provider will be notified.
There are 2 scenarios to consider when resolving a dispute claim you created. They are as follows:

Before you paid for the completed services
You’ll need to pay a different price for the completed service. 

If you and your service provider can come to an agreement on a different price (compared to the original fixed or hourly price), your service provider will select an option that will enable you to submit a different price.

Once this is done, go to the dispute details page. Select the Pay Different Amount button. Enter the new amount and submit your payment. Once the payment is submitted, the dispute will be resolved.

After you paid for the completed services
Your service provider will need to send you a partial or full refund for the completed service.

If you and your service provider can come to an agreement on a refund amount, your service provider may send you a refund.

Once you receive a refund, visit the dispute details page and select the Resolve Dispute button. Confirm your decision to resolve the dispute.

NOTE: All dispute claims can be canceled at any time by the initiating party
Your service provider will be responsible for manually resolving the dispute. 

They may choose to resolve the dispute based on your discussion. You may send additional payments from the dispute details page by selecting the Send Custom Payment button.

NOTE: All dispute claims can be canceled at any time by the initiating party
You can send additional payments by selecting the Send Custom Payment button in the dispute details page.
You can escalate the dispute by selecting the Report/Flag option in the dispute details page. Once a report/flag is filed, our support team will carefully look into the dispute case and will take further action based on the evidence provided by both parties.

Please note that EezyBee does not have the power to enforce payment or services from either service seekers or providers.
Yes. If there are any further discrepancies, your service provider may choose to re-open the dispute case.
The Dispute Log (located in the dispute details page) displays all actions taken by both parties during the dispute claim.
You can dispute each completed service once.
Your account may be frozen due to the lack of dispute resolution. 

Worry not! We realize there are two sides to every story. We’re deeply meticulous with how we handle each and every dispute claim.

In the event that your account is frozen, we will always provide the opportunity for you to unfreeze your account by resolving all of your outstanding dispute claims.
Once you’re signed into your account, you can post an offered service from the Homepage (Dashboard) or My Services section.

1. Click the Post Offered Service button 
2. Fill out the service form
3. Click the Post Offered Service button at the bottom of the form

Your offered service will now be broadcasted to the public.
You can access these posts in...  

• Your Dashboard (under the Requested Services section)
• The Search section
• The Browse section (after selecting a category)

Select the Apply button on the post of your choice. Then, confirm your application. Your potential service seeker will receive a notification in regards to your application.
You can review all requests in the My Services section. Click the Requests tab to review all requests sent by potential service seekers.
You can message a service seeker by visiting their profile page. The message option is below their profile picture.
Congratulations on your new hire! Once you’re hired for a particular service, that service will be moved to the Hired section.

Each service will progress through 3 stages in the hired section:
Stage 1: Scheduling
Stage 2: Ongoing
Stage 3: Complete

Scheduling
You and your service seeker will mutually agree upon a schedule that works for both of you.

Ongoing
Once the service is scheduled, it will be moved to the ongoing section. All of your ongoing services will be displayed here.

Complete
After you complete the service, it will be moved to the complete section. The service will remain here until it is paid for (payment is automatically withdrawn from seekers every Sunday).
You can rate your service seeker after you’ve received payment for your completed service. 

To rate your service seeker, perform the following steps:
1. Go to the Payment History page
2. Select a service seeker you’d like to rate and review
3. Click the Rate & Review button
4. Click the Submit button
You can view all of your canceled services by selecting the My Account button in the main menu (top-right corner of your screen).

Once your account menu is open, select the Canceled Services option.
When you complete a service it will automatically be moved to the pending payments section (you can also view this service in the Hired section under the Complete tab).
You will receive payment every Sunday (for services you completed that week).

Service seekers are automatically charged every Sunday. If you do not receive payment from your service seeker, please contact them in order to resolve the issue.
You can either…
• Contact your service seeker directly
• Send a payment reminder by selecting the Send Reminder button in the Hired section (Complete tab)
• File a dispute claim
Yes, your service seeker has the option to send you a bonus in the event that you provide an outstanding service! 

Your service seekers can also send you reimbursements and other additional payments of this nature. 
You’ll need to have received payment for your completed service beforehand.

Once you’ve received payment from your service seeker, perform the following steps:

1. Go to the Manage Payments page
2. Select the Payment History tab
3. Select a service completed completed by you
4. In the service details pop-up, select the Refund option
5. Select a refund type (partial or full)
6. Enter the amount you’d like to send (if applicable)
7. Write any additional notes (optional)
8. Select the Submit Refund option

You can review your sent refunds in the Payment History tab.
You can file a dispute claim for a particular service after Sunday (for the week in which you completed that service). You have until the following Wednesday to file your claim. 

After Wednesday, you will no longer be able to file a dispute claim for that particular service.
You can file a dispute claim in the Hired section (Complete tab) or the Manage Payments section (Pending Payments tab).

To file a dispute claim, perform the following steps:
1. Select the service you would like to dispute
2. In the service details pop-up, select the dispute button
3. Fill out the dispute form
4. Submit the dispute

Once you have submitted your dispute claim, your service seeker will be notified. 
Your service provider will need to send you at least one additional payment in order to allow you to resolve the dispute claim.

If you and your service seeker can come to an agreement on an amount, your service seeker may send you an additional payment.

Once you receive the additional payment (and you are satisfied), visit the dispute details page and select the Resolve Dispute button. Confirm your decision to resolve the dispute.

NOTE: All dispute claims can be canceled at any time by the initiating party
Your service seeker will be responsible for manually resolving the dispute. There are 2 scenarios to consider: 

The dispute was claimed before your seeker paid for your services
You may enable them to pay a different price (based on your discussion). Usually, this price will be lesser than the original agreed upon price. If you want to allow a price change, click the Enable Price Change button in the dispute details page.

Once your seeker sends payment, the dispute will be resolved.

The dispute was claimed after your seeker paid you for your services
You may send a partial or full refund from the dispute details page to encourage a dispute resolution. To do so, select the Send Refund button in the dispute details page.

Your seeker may choose to resolve the dispute after they receive a refund (of any amount). 

NOTE: All dispute claims can be canceled at any time by the initiating party
You can send a refund by selecting the Send Refund button in the dispute details page.
You can escalate the dispute by selecting the Report/Flag option in the dispute details page. Once a report/flag is filed, our support team will carefully look into the dispute case and will take further action based on the evidence provided by both parties.

Please note that EezyBee does not have the power to enforce payment or services from either service seekers or providers.
Yes. If there are any further discrepancies, your service seeker may choose to re-open the dispute case.
The Dispute Log (located in the dispute details page) displays all actions taken by both parties during the dispute claim.
You can dispute each completed service once.
Your account may be frozen due to the lack of dispute resolution. 

Worry not! We realize there are two sides to every story. We’re deeply meticulous with how we handle each and every dispute claim.

In the event that your account is frozen, we will always provide the opportunity for you to unfreeze your account by resolving all of your outstanding dispute claims.
If you don’t see any changes in your bank account within 7-10 days, contact us and we’ll notify you as to what is causing the failed transaction.
If you want to send a refund but have no available balance, contact us and we’ll help monitor a transaction outside of EezyBee to ensure a successful refund.